Frequently Asked Questions

150 Night Trial/returns/refunds

If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund. However, we do suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress

As all 150 night trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress.
All returned mattresses must be enclosed in the original plastic bag provided at the time of sale. This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.

 We highly recommend using a mattress protector with your mattress. 

If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive alternatively we will refund you the difference in price if it is cheaper.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.  

If you would like to swap or return your mattress, please complete our online form.

If for any reason after 14 days you are not happy with your mattress please head to the Returns page and complete the Returns Form. Once submitted a member of our team will be in touch with you within 1 - 2 business day.

We don’t charge any pickup or transport costs on returns providing your area is serviced by one of our collecting charities. In the event that collection is from an unserviced area, delivery to the nearest charity collection point (or the cost) will be the buyers responsibility. Sometimes we include items like pillows or mattress protectors or sheets as special offers with the purchase. These goods must be returned in order to receive your refund. If your mattress has been bought as a part of a ‘bundled offer’ with items such as sheets and or mattress protector or other items, the discount applicable to that bundle is taken off the mattress price, and that discounted price is the amount that will be refunded if the mattress is returned.

We limit returns under the 150 night trial to one item, per order, per household. We recommend, if purchasing more than one of an item, that you purchase one to begin with and if you are happy, to then place a further order for more.

Yes, Every pillow comes with a generous 150 night Trial period, designed for your complete satisfaction. Here's what you need to know:

  • The trial allows for returns only, not exchanges (unlike our mattress policy).
  • We encourage buying one pillow initially, as the trial is limited to one return per household, delivery address, or order. This way, you can ensure it meets your expectations before purchasing more.
  • Should the pillow not fully meet your needs within this timeframe, you're invited to return it for a full refund, though delivery charges are not covered.
  • You are responsible for arranging and covering the costs of the return shipping. Please ensure the pillow is in good condition and free of stains to be eligible for a refund.

If you wish to return your pillow please head to the Returns page and complete the Returns Form. We aim to make this process as smooth as possible and are here to support you every step of the way.

Delivery

We offer free delivery to Melbourne Metro areas.

For orders outside the Melbourne Metro region, the shipping cost will be calculated at checkout based on your location and our delivery partners’ rates.

Please note:

  • Melbourne Metro: Free delivery.
  • Outside Melbourne Metro: Shipping cost calculated at checkout.
  • Remote Areas: Unfortunately, we may not deliver to certain remote locations that are not serviced by our delivery partners.

Once you've ordered your mattress, we need 3 business days to dispatch it. Our mattresses are dispatched from our Melbourne warehouse, and will be delivered to you based on the average* delivery times below:

Melbourne Metro 3 business days

Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days

All other areas within 21 business days.

*We hope you'll understand that the lead time may be longer depending on your specific location and the courier used.

We offer the following delivery services For Melbourne metro only:

STANDARD DELIVERY - Free: Our standard service is to your ground floor, front door only. Delivery Monday to Friday during business hours only. Excludes public holidays. If you are not home and at your request, the driver will leave the item in a safe place. Does not include delivery up stairs or elevators, placement of item in home, assembly, or rubbish removal. 

PREMIUM DELIVERY - $69 Delivery Monday to Saturday during business hours only. Excludes public holidays. Delivery includes placement of items inside home, in your room of choice. Drivers will go up a lift or stairs to deliver as long as it is safe and accessible. Delivery does not include rubbish removal or assembly of items.

PREMIUM SETUP DELIVERY - $129 Delivery Monday to Saturday during business hours only. Excludes public holidays. Delivery includes placement of items inside home in room of choice, assembly and packaging removal. Drivers will go up a lift or stairs to deliver as long as it is safe and accessible.

SATURDAY DELIVERY SURCHARGE - $30 If you wish to book your delivery for a Saturday, there will be a weekend surcharge applied of $30. This will be in addition to any other Delivery Fee option selected.

Please note it is the customers responsibility to assess and measure the building access based on the product dimensions before booking the delivery. We reserve the right not to attempt unsafe, circular or narrow staircases where the products do not fit. Delivery charges will not be refunded if we are unable to complete the delivery. If you are concerned about access with doors, stairs and other spaces please contact us before the scheduled delivery date.

All our products are shipped from our Melbourne warehouse.

The metro/regional classifications are determined by our delivery partners, and not something we set internally.

We do not offer old mattress removal service.

No, online orders cannot be collected in-store. We do not offer a Click & Collect service.
If you placed your order online, it will be scheduled for delivery directly to yournominated address.

Billing & Payments

We accept Credit Cards (Mastercard, Visa), PayPal, Interest Free Finance – Buy Now Pay Later (Afterpay $ ZipPay)

Yes! We offer Afterpay & Zip. At checkout the finance offers available to you will be shown. Simply select which one you want to apply for and within seconds you will get an answer if you are approved and you can complete your order.

We offer Layby for In-Store orders only. For more details please contact your nearest store.

Afterpay splits your purchase into 4 installments. You pay the first installment at the time of purchase and the remainder every fortnight. Pay nothing extra when you pay on time. With interest-free payments, the only fees are for late payments. Afterpay will email you a payment schedule and send you notifications so there are no surprises. Enjoy instant approval and shipment. You’ll know you have been approved within seconds. Orders ship as they would with any other form of payment. Afterpay has a transaction limit of $2000 so any orders over this amount will not be available to check out with Afterpay.

Choose the items you love and select Zip at checkout to go through the approval process. During the approval process you will be given options of up to 6 months interest free. Once approved Zip pays us in full for your order and we organise delivery of the goods.

Warranty, Maintenance & Care

We are proud to offer a warranty of 2 up to 20 years on our mattresses, depending on the model. This warranty covers faulty workmanship and/or faulty materials, ensuring long-lasting comfort and peace of mind. The warranty period commences from the date you take ownership of the mattress.

The warranty does not cover:

  • Everyday wear and tear
  • User negligence, misuse, or abuse
  • Manufacturing irregularities that do not affect the performance of the bed
  • Customer preference issues
  • Handle damage (handles are not designed to lift, turn, or transport the mattress)

For further details about warranty terms or to make a warranty claim, please visit our Warranty Page.

Here are three critical tips for caring for your mattress:

  1. Rotate your mattress once a month. Single-sided mattresses must be spun around 180 degrees (head to toe). Double-sided mattresses need to be flipped over and spun 180 degrees. We recommend rotating a new mattress twice in the first month you buy it.
  2. Always use a waterproof mattress protector. Yinahla waterproof mattress protectors
    will help prevent severe staining from sweat, drink and food spills.
    Keeping your mattress sanitary is vital for your well-being. Staining
    your mattress can also result in the warranty being voided.
  3. Supportive bed base or frame. correct support is essential. Slats must:
  • Be firm, even, and securely fastened
  • Have gaps under 10cm
  • Be smooth to avoid damage
  • Allow airflow to prevent mildew

Avoid curved, posture, or euro slat systems, as these will void your warranty.

Our mattresses are designed with durable foams and strong support systems to handle everyday use. As a general guide, here are the recommended maximum weight limits by size:

  • Single: up to 120 kg
  • King Single: up to 150 kg
  • Double: up to 200 – 250 kg combined
  • Queen: up to 250 – 300 kg combined
  • King: up to 250 – 300 kg combined

These limits ensure your mattress maintains its comfort, support, and long-term durability.